At VibewithVV, we aim to ensure that you love every piece you purchase from us. Our team carefully curates each item to bring you fashionable, comfortable, and high-quality clothing. However, we understand that sometimes, a product may not meet your expectations. That’s why we offer a transparent and customer-friendly return and refund policy to make your shopping experience worry-free.
🔄 Return Policy
You may return any eligible item within 7 days of receiving your order. The return will be accepted under the following conditions:
The product must be unused, unworn, unwashed, and in its original condition, with all original tags, labels, and packaging intact.
The product should not be damaged or show signs of use.
You must initiate the return request within 7 days of receiving the product.
The item should not fall under the category of non-returnable products (see below).
Once your return request is approved, you’ll receive further instructions on how to send the product back to us. The return shipping cost may be borne by the customer unless the return is due to a defect or incorrect item received.
💰 Refund Policy
After we receive and inspect the returned product, a refund will be issued to you. Refunds are only processed in the following situations:
You received a damaged or defective product.
You received the wrong item or size that you didn’t order.
Refunds will be issued via the original mode of payment within 7–10 business days after approval. For Cash on Delivery (COD) orders, we will process your refund via UPI or bank transfer. We may contact you for your preferred refund method in such cases.
Please note:
Shipping charges are non-refundable.
Refunds are not applicable for sizing issues if the product received matches the size ordered.
Returned items will undergo a quality check before a refund is initiated.
🚫 Non-Returnable & Non-Refundable Products
Certain products are not eligible for returns or refunds. These include:
Products bought during sales or promotional discounts
Items that are worn, washed, stained, or damaged by the customer
Customized or altered items as per customer request
Accessories, innerwear, and final sale items
We reserve the right to decline a return or refund request if the product doesn’t meet our return criteria.
📦 How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:
Email us at palakjain.1221@gmail.com within 7 days of receiving your order.
Mention your Order Number, Product Name, and Reason for Return.
Attach clear photos or a video of the product if the return is due to damage, defect, or incorrect item.
Our team will respond within 24–48 hours to guide you through the process.
✅ Our Commitment to You
Your satisfaction is our top priority, and we will do our best to ensure a smooth return and refund experience. We appreciate your cooperation and understanding in following the guidelines above.
📣 Need Help? We’re Just a Message Away!
If you have any questions or concerns regarding your order, return, or refund, don’t hesitate to contact us.
📧 Email: palakjain.1221@gmail.com
📞 Call/WhatsApp: 9779606036
🌐 Shop Now: www.vibewithvv.com
Thank you for shopping with VibewithVV – Where Style Meets Comfort! 💫